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Can TEMU resend the wrong goods?

| 1Person Answer

对于TEMU发错货的情况,一般来说,是否可以补寄取决于TEMU的售后政策和具体情况。

如果消费者收到的商品与订单不符,即发生了发错货的情况,消费者应该首先联系TEMU的客服团队,说明问题并提供相关证据,如订单信息、收到的商品照片等。客服团队会核实情况并根据TEMU的售后政策进行处理。

根据一些参考文章的信息,TEMU的售后政策通常包括商品质量保障、退货政策、退货运费等方面的规定。对于发错货的情况,如果消费者能够提供充分的证据证明是TEMU的错误,TEMU可能会提供补寄或换货的服务。但是,具体的处理方式可能因商品类型、促销活动、特殊商品等因素而有所不同。

此外,消费者在处理售后问题时也需要注意一些细节,如确保商品未经使用、损坏,并保留原始包装和配件;选择可追踪的物流方式并保留好退货的物流单号以便跟踪退货进程;在提交退货申请前了解平台的退货费用政策等。

因此,如果消费者在TEMU上购买的商品发生了发错货的情况,建议及时联系TEMU的客服团队并提供相关证据,以便得到及时的处理和解决。

Professional answer

C

电商运营

淘宝天猫运营知识,电商资讯,电商干货(美诗妮运营-琪琪)

For the case of TEMU sending the wrong goods, generally speaking, whether resend can be made depends on TEMU's after-sales policy and specific circumstances.

If the goods received by the consumer do not match the order, that is, the wrong goods have been sent, the consumer should first contact TEMU's customer service team, explain the problem and provide relevant evidence, such as order information, photos of the received goods, etc. The customer service team will verify the situation and handle it according to TEMU's after-sales policy.

According to the information of some reference articles, TEMU's after-sales policy usually includes regulations on product quality assurance, return policy, return shipping costs, etc. For the case of wrong goods, if the consumer can provide sufficient evidence to prove that it is TEMU's fault, TEMU may provide resend or exchange services. However, the specific handling method may vary depending on factors such as product type, promotional activities, special products, etc.

In addition, consumers also need to pay attention to some details when dealing with after-sales issues, such as ensuring that the goods have not been used or damaged, and retaining the original packaging and accessories; choosing a traceable logistics method and retaining the return logistics order number to track the return process; understanding the platform's return fee policy before submitting a return application, etc.

Therefore, if the goods purchased by consumers on TEMU are delivered to the wrong goods, it is recommended to contact TEMU's customer service team in a timely manner and provide relevant evidence so that timely processing and resolution can be obtained.

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