1 This is an unreasonable behavior and needs to be resolved.

2 JD.com third-party sellers should comply with relevant refund policies. If the consumer's return is in compliance with the policy, the seller should handle it in a timely manner. If the seller refuses to process the refund, the consumer can protect their rights through JD.com customer service or complaint platform.

3 In addition, consumers should pay attention to the seller's reputation and evaluation when purchasing goods, and choose sellers with high reputation to avoid similar problems. At the same time, it is recommended that consumers communicate with the seller before returning the goods, try to reach an agreement, and reduce the possibility of disputes.

If JD.com third-party sellers refuse to process refunds, you can take the following measures:

1. First, you can contact JD.com customer service for help through online customer service or complaint channels, and explain in detail the reasons why your refund application was rejected.

2. If it cannot be resolved, you can try to use the arbitration service on the platform to resolve the problem.

3. If the arbitration solution is ineffective, you can complain to the local consumer association and seek legal means to resolve the dispute. In general, every effort should be made to resolve the refund problem so as not to harm your own interests.

After applying for a return, fill in the courier number you sent back in the after-sales progress and wait for the seller to process it. You can also contact the store customer service to urge them to process it as soon as possible. If the seller does not process it in time after the logistics sign, you can also submit a dispute form to apply for customer service intervention. We will handle it for you within 24 hours