To quickly resolve JD.com after-sales problems, first contact the customer service staff through JD.com's official customer service phone or online customer service platform, explain the problem in detail and provide relevant order information.

At the same time, you can submit an after-sales application on the JD.com APP or website, and choose the appropriate after-sales service type, such as return, exchange or repair.

After submitting the application, pay attention to the after-sales progress in a timely manner and cooperate to provide the required evidence and information to speed up the resolution of the problem.

In addition, you can seek the experience and suggestions of other users through the JD.com community or related forums to solve the problem faster.

1. Log in to your JD.com account.

2. Enter the order management page.

3. Select the order you need to process.

4. Apply for after-sales service and select options such as return, exchange or repair.

5. Fill in the relevant information and submit the after-sales application.

6. Follow up the application progress in the after-sales service record.

7. If you have urgent needs or questions, please contact JD customer service.

1. Be good at using Dongdong chat tools. Dongdong provides us with many convenient functions, such as quick phrases, robots, etc. Quick phrases need to be added in advance according to the Double 11 situation. The robot's hosting can better make up for the busyness of customer service. For example, for simple and fixed questions such as delivery time and what express to send, after setting up replies and keywords, just let the robot solve them.

2. For personalized questions, customer service needs to respond according to the situation. The functions provided by Dongdong Assistant can increase your response efficiency several times. Dongdong Assistant can directly display the current customer's order information, so that you can understand the customer's order situation and respond quickly. It can also quickly locate the logistics details of the order and handle abnormal logistics with ease. You can also quickly view the selling points and knowledge points of each product, so that customers can understand the details of the product.