The operation process of JD.com's home appliance express delivery includes the following steps:

1. Order processing: When a customer places an order to purchase home appliances on JD.com, the order will be transmitted to the delivery department through the system.

2. Personnel dispatch: The delivery department will reasonably dispatch personnel and vehicles according to the geographical location and delivery difficulty of the order.

3. Preparation before delivery: The deliveryman will prepare the corresponding packaging, handling tools and equipment according to the goods and delivery address of the order, and check whether the goods are complete.

4. Delivery execution: The deliveryman will deliver the goods to the customer according to the established delivery route, confirm the quantity, amount and other information of the goods with the customer, and complete the signature.

5. Post-delivery processing: The delivery department will promptly feedback and summarize the problems in the delivery process, and evaluate the deliveryman.

6. After-sales service: The delivery department should work closely with the customer service department to ensure that the goods are not damaged during the delivery process and handle customer feedback and complaints in a timely manner.

The above process helps JD.com ensure the timely and accurate delivery of home appliances, improve customer satisfaction, and protect the company's good reputation.