What are the requirements for JD.com to recruit people?
不同的岗位有不同的条件，如：
1、客户投诉专员：本科及以上学历，有一定的危机处理意识，表达良好；
2、售后审核：大专及以上学历，服务意识较强，具备较强的学习能力；
3、客诉处理专家：8年以上客诉、重大危机处理工作经验；具备较强的谈判能力，对于突发重大事件可快速灵活处理；
4、众客服运营部:众客服运营经理：专科及以上学历，5年以上呼叫中心管理经验，有呼叫中心灵活用工模式管理经验，熟悉服务运营体系，具备服务设计及创新能力；良好的跨团队沟通能力和资源整合能力，能够推动复杂项目落地；
5、质量管理专家：3年以上服务质量管理或培训管理工作经验，熟悉质量、培训行业运作体系
Professional answer
Different positions have different requirements, such as:
1. Customer Complaint Specialist: Bachelor degree or above, with a certain sense of crisis management and good expression;
2. After-sales Audit: College degree or above, strong service awareness, and strong learning ability;
3. Customer Complaint Handling Expert: More than 8 years of experience in customer complaints and major crisis handling; strong negotiation skills, and can quickly and flexibly handle major emergencies;
4. Customer Service Operation Department: Customer Service Operation Manager: College degree or above, more than 5 years of call center management experience, experience in call center flexible employment model management, familiar with service operation system, service design and innovation capabilities; good cross-team communication skills and resource integration capabilities, able to promote the implementation of complex projects;
5. Quality Management Expert: More than 3 years of service quality management or training management experience, familiar with the quality and training industry operation system
1. Between 18 and 38 years old, regardless of household registration.
2. High school, technical secondary school, vocational high school, technical secondary school and above, college degree or above is preferred.
3. Regular features, outstanding image, smooth expression, clear thinking.
4. Able to endure hardships, have a strong sense of professionalism and responsibility, and are willing to work in our company for a long time
Although JD.com does not have very high requirements for academic qualifications, 63% of all employees have bachelor's degrees, 17% have college degrees, and 10% have technical secondary schools. It is necessary to be serious and responsible for work, be able to endure hardships, and have a certain affinity
JD Express's recruitment requirements for couriers include physical health, service awareness, communication skills, safety awareness, driving skills, electronic product operation ability, psychological tolerance and teamwork spirit. Only couriers with these conditions can be competent for JD Express's work and provide better services to the majority of users.
Customer service, generally a college degree is enough.
Similar Q&A
recommend What is the difference between JD Rising Star Program and New Star Program?
E-c News Continuously pushing e-commerce knowledge to you
Latest Q&A More
-
Do I need a trademark to open a franchise store on Pinduoduo to sell books?
#Pinduoduo#
-
How to withdraw from a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo merchants
#Pinduoduo#
-
How to pay fees when closing a Pinduoduo store
#Pinduoduo#
-
How to withdraw from Pinduoduo
#Pinduoduo#
-
Which store on Pinduoduo is authentic?
#Pinduoduo#
-
Which stores on Pinduoduo can buy genuine products?
#Pinduoduo#
-
How to check the store under Pinduoduo
#Pinduoduo#
-
How to receive Pinduoduo online game products
#Pinduoduo#
-
How to sell the electronic version on Pinduoduo
#Pinduoduo#
E-c News 2025-05-07 03:46:30
- African netizens use China Africa cross-border e-commerce platform for online shopping
- how is the new seller of cross-border e-commerce doing?
- how can cross-border e-commerce Amazon sell on Amazon platform without goods?
- Amazon store opening process and cost analysis!
- Amazon plans to expand its pharmacy business on a large scale and will add same day delivery service