The return process usually includes the following steps:

First, submit a return application to the relevant department or platform, and provide the reason and evidence for the return.

Second, pack and return the returned goods as required, and keep the relevant express delivery documents as proof.

Then, wait for the platform or supplier to confirm the return and process the refund or replacement of the goods.

Finally, track the refund progress in a timely manner to ensure that the refund is received. The entire return process requires patience, reasonable communication and cooperation to ensure a smooth return and obtain the corresponding refund or replacement.