在京东商城网购时,每件商品(含合并付款包)都有一个对应的订单号(类似于淘宝),此订单号就是退货时填表需要的“服务单号”,意思就是每件商品下单后独有的号码编制,区别于快递的物流单号。
查询京东商城网购的订单号(服务单号)流程:
1、打开京东商城并登录京东账户;
2、点击页面上方的
“我的京东”-“售后服务”-“我的订单,即可查询;
3、或者在”客户服务“--”帮助中心“--”查询订单“里查看。
When shopping online on JD.com, each item (including combined payment packages) has a corresponding order number (similar to Taobao). This order number is the "service order number" required to fill out the return form, which means that each item has a unique number after the order is placed, which is different from the express logistics order number.
Process for checking the order number (service order number) of JD.com online shopping:
1. Open JD.com and log in to your JD account;
2. Click on "My JD" - "After-sales Service" - "My Orders" at the top of the page to check;
3. Or check in "Customer Service" - "Help Center" - "Check Orders".