In some cases, when you shop on JD.com, if the goods you receive are defective or have logistics problems, JD.com encourages you to contact JD.com Logistics first to resolve the issue, rather than directly contacting the store.

Here are some possible reasons:

1. Responsibility relationship: JD.com Logistics and the store are two independently operated entities. JD.com Logistics is responsible for the logistics and distribution of goods, while the store is responsible for the sales and after-sales service of the goods. If you contact the store directly to resolve the logistics problem, the store may not be able to directly operate or resolve the logistics problem.

2. More efficient problem resolution: As a dedicated logistics service provider, JD.com Logistics has better logistics operation and processing capabilities. Contacting JD.com Logistics directly can resolve logistics issues more directly and is usually more efficient.

3. Unified processing: As an e-commerce platform, JD.com has established unified customer service standards in order to provide a consistent after-sales experience. By contacting JD.com Logistics to resolve the problem, you can ensure that you receive the same after-sales service as other shoppers.

However, if you still encounter difficulties or problems after contacting JD Logistics, you can also contact JD Customer Service, who will assist you in resolving your issues and provide further assistance.