When handling complaints and disputes that are pending review, JD.com operations must first determine whether there is a dispute and whether it involves laws and regulations. If there is a dispute, the operation should notify the relevant publisher or supplier as soon as possible and let the two parties negotiate in person to resolve it. When the two parties cannot resolve the dispute, JD.com operations will adopt a suggestive arbitration mechanism and make reasonable solutions based on the actual situation! If the dispute still cannot be resolved, the operation can report the dispute to the platform, and the platform will handle the dispute to resolve the dispute.