1.在京东平台商家深圳市秒通科技有限公司的秒通智能旗舰店购买了一个华为sound X蓝牙音箱,18号到货。由于是酒店前台帮忙收货,所以没有验货或者试用机会。
2.用的期间发现AI音响应答慢,并且经常出现无法识别简单语音,音效没有详情页描述效果等问题,在23号提出退货要求,理由一开始是「七天无理由退款」,但是卖家用事先没有告知的已激活酷狗音乐会员来拒绝退货退款。
在买的时候附送了酷狗音乐会员卡一个月的试用期,也就说明这个试用是合情合法。
3.卖方多次拒绝退款退货,对提出的申诉拖着不处理。
4.基于对华为品牌的信任,所以也认为他授权的店铺是可靠的。但是秒通智能旗舰店店铺简介写着【华为授权店】,却没有合正规的授权证明,也已经问过华为官方,所以这是一个假的授权店。
1. I bought a Huawei sound X Bluetooth speaker from the Miaotong Smart Flagship Store of Shenzhen Miaotong Technology Co., Ltd., a merchant on the JD platform. It arrived on the 18th. Since the hotel front desk helped to receive the goods, I did not have the opportunity to inspect or try it out.
2. During the use, I found that the AI speaker responded slowly, and often could not recognize simple voices, and the sound effects did not have the effects described on the details page. I asked for a return on the 23rd. The reason was "seven days of no-reason refund" at first, but the seller refused to return the goods and refunded the activated Kugou Music membership without prior notice.
When I bought it, I was given a one-month trial period of the Kugou Music membership card, which means that this trial was reasonable and legal.
3. The seller refused to refund and return the goods many times and dragged on the complaints.
4. Based on the trust in the Huawei brand, I also think that the store he authorized is reliable. However, the store description of Miaotong Smart Flagship Store says [Huawei Authorized Store], but there is no formal authorization certificate. I have also asked Huawei officials, so this is a fake authorized store.