1. Complain and report on the official platform of the express delivery service. Find the official platform of the express delivery service through the browser, enter the homepage of the official website and click [Online Customer Service]. The page will be transferred to the dialogue page with the official customer service. Fill in the complaint content.

2. Call its official customer service hotline. Find the official hotline of the express delivery service on the browser, dial it, and transfer the call to the manual complaint feedback.

3. Call the consumer complaint hotline of the Postal Administration, that is, 12345 (the original 12305 phone has been merged into 12345) to make a complaint. The time for the manual customer service online is - 8:30 am to 5:30 pm from Monday to Friday (10:00 am to 7:00 pm in Xinjiang and 9:00 am to 6:30 pm in Tibet.)

4. Make a complaint feedback on the complaint website of the State Post Bureau. Open the mobile browser and search for "State Post Bureau Complaint Website", click and enter the [Homepage] to log in, and then fill in personal information and related demands according to the instructions given by the platform.

5. Make complaints and feedback on the official public account. Log in to [WeChat], search for the [Postal Industry Consumer Complaints] public account and click to follow it. After entering the official public account, find the [I want to complain-Submit Complaint] option on the lower left side of the chat interface, enter the [Complaint Tips] interface, read the platform [Tips], and click the [I want to complain] option at the bottom of the page to complete it.