Different positions have different requirements and different exams, such as:

1. Customer Complaint Specialist: Bachelor degree or above, with a certain sense of crisis management and good expression

2. After-sales Audit: College degree or above, strong service awareness, and strong learning ability

3. Customer Complaint Handling Expert: More than 8 years of experience in customer complaints and major crisis handling; strong negotiation skills, and can quickly and flexibly handle major emergencies

4. Customer Service Operation Department: Customer Service Operation Manager: College degree or above, more than 5 years of call center management experience, experience in call center flexible employment model management, familiar with service operation system, service design and innovation capabilities; good cross-team communication skills and resource integration capabilities, able to promote the implementation of complex projects

5. Quality Management Expert: More than 3 years of service quality management or training management experience, familiar with the quality and training industry operation system