According to JD.com's requirements, the assessment threshold for the 3-minute manual response rate indicator is that within 3 minutes after the user asks the question, the customer service staff needs to respond to the user's question in a timely manner, and the response rate must reach 100%. This means that the customer service staff needs to respond to all user questions within the specified time to ensure that the user receives timely help and answers. The requirement of this indicator is to improve user satisfaction and ensure the quality of customer service.

What I want to tell you here is that the three-minute manual response rate cannot be lower than 50%.

In order to maintain service quality, the platform will set many assessment indicators, and one of the most important ones is the seller's three-minute response rate. If the three-minute response rate is too low, it will be very detrimental to the development of the store. Because the assessment time period is from 8 to 11 o'clock, we must try our best to manually respond to the number of inquiries within 3 minutes during this time period. When the response rate is too low, we must improve it in time.