JD.com's offline response rate refers to the assessment indicator of the speed and quality of JD.com staff's response to user questions in offline state. This indicator reflects the responsiveness and professional level of JD.com employees in user service in offline state.

A high response rate means that JD.com employees can respond to user questions quickly and accurately in offline state, which improves user experience and satisfaction. Therefore, JD.com's offline response rate is an important measure of JD.com employees' service level and an important indicator to ensure user experience.