JD.com customer service can be basically divided into manual customer service and electronic customer service, among which manual customer service can be further divided into three categories: text customer service, video customer service and voice customer service. Text customer service refers to customer service mainly in the form of typing and chatting; video customer service refers to customer service mainly in the form of voice and video; voice customer service refers to customer service mainly in the form of mobile phone.

The relevant person in charge of JD.com Customer Service Center said that "950618" has been opened nationwide to provide users with 7*24 hours of all-weather service. Users from all over the country can call this number for relevant consultation and processing of JD.com business. The previous customer service number "4006065500" will continue to be retained.

Dial 950618, and after the call is connected, just follow the voice prompts to transfer to manual service. The specific operations are as follows:

1. Click to open the [Phone] application on your phone

2. In the dialing interface, enter [950618] and click the [Dial] button

3. After the call is connected, click to expand the [Numeric Keypad]

4. According to the voice prompt, press [1] on the numeric keypad

5. When you hear the voice prompt [Please describe your problem in one sentence], say [Transfer to manual service]

6. After saying [Transfer to manual service], you will be automatically transferred to the manual service