These rules apply to merchants who have settled in JD Overseas Platform (hereinafter referred to as Overseas Platform).

1. Shipping method

1.1 Domestic shipping by JD Merchants

JD Overseas Platform does not restrict the logistics methods of merchants, and encourages merchants to choose their own shipping methods and carriers. Merchants can choose to ship all goods from China.

1.2 Shipping from overseas warehouses

If the merchant has an overseas warehouse and wants to ship directly from the overseas warehouse, you can also contact our staff to open the overseas warehouse shipping function and ship directly from the merchant’s own overseas warehouse.

2. Shipping specifications

2.1 The logistics method selected by the seller for shipping must be the logistics method selected by the buyer, and the logistics method shall not be changed without the buyer’s consent.

2.2 When the seller fills in the shipping notice, the waybill number filled in must be true and searchable.

3. Delivery and collection time requirements

Delivery time

(1) Delivery deadline

Merchants are required to deliver the goods within 7 days after the customer places an order. If the goods are not delivered within 7 days, the customer service will track it as an order that is not delivered on time, which will affect the store and merchant ratings. At the same time, if the goods are not delivered within 24 hours after the order is placed, our system will automatically send a text message reminder to the merchant. The text message will be sent at 10 am every day. Merchants are requested to arrange delivery in time.

(2) Delivery regulations

Overseas platforms implement full tracking of delivery orders. Orders are considered delivered when they arrive at the designated area.

3.1 Delivery: After the transaction is completed (referring to the online payment order after the consumer successfully pays), the merchant shall deliver the goods within 7 days and upload the express waybill number of the consumer's product order to the JD system and click to deliver (the delivery time recorded in the JD system shall prevail); for special products, if the delivery time promised by the merchant on the product page is different from the above, or there is a special agreement with the consumer, the promise or agreement shall apply;

3. 2 Commitment time limit: If a commitment time limit is set, the merchant shall complete the delivery and collection of the corresponding consumer order within the set time limit;

3.2.1 Merchants can set a committed delivery time limit to more accurately display the merchant's delivery and delivery time limit on the business details page, settlement page and order tracking page, thereby enhancing the store's potential conversion rate and consumer experience;

3.2.2 Promotional activities officially initiated by overseas platforms and specific holidays shall be based on the delivery time notified or announced by the open platform.