Introduction to JD.com information system functions

The ERP system of JD.com's operation center can provide detailed information on each product: when it was put into storage, who is the buyer, which supplier is it, how much is the purchase price, how long is the warranty period, and which shelf it is on.

After the customer places an order on the JD.com shopping page, the information system starts to operate at high speed.

It first determines which warehouse the product is in and whether it needs to be transferred internally, and then corresponds the order to the corresponding warehouse management system (WMS); the warehouse management system will make the corresponding positioning, that is, find which shelf the product is on, and send the information to the PDA carried by the warehouse staff; after receiving the information, the staff will go to the corresponding shelf to pick up the goods and put the goods into the turnover box that has popped up at the corresponding position. If a customer buys several products at the same time, the turnover box will pop up in the corresponding positions of these products in turn according to the order sequence, and the warehouse staff will put the corresponding products in.

After picking the goods, the turnover boxes are sent to the review and scanning table. Before shipping, the staff will check them again. After confirming that they are correct, they will print the invoice and shopping list. After completing the packaging, they will be transferred to the shipping group.

The shipping group will then put the goods in the temporary storage area and ship them at the delivery time. The driver will deliver the goods to the distribution station.

The distribution station will distribute the goods to the delivery staff, who will complete the delivery.

The information system will record the entire process.

In addition, JD.com's web page information update technology uses the middleware method, which avoids caching and eliminates the time difference problem, so that customers can check the specific status of the ordered goods at any time when shopping, which saves a lot of work for JD.com's customer service department. Its own complete information technology can even predict sales within the next 15 days. It is precisely because this powerful information system has become part of the logistics system that the product prices of JD.com are 10% to 20% lower than those of other online shopping malls. This advantage is undoubtedly very attractive to consumers.