The basic salary is 1300 for junior college students, 1500 for undergraduate students, 15 for meal allowance, 50 for full attendance, and 800 for performance base (specific performance is calculated by a set of formulas).

Pay five insurances and one housing fund according to the minimum standard, and the part you pay personally will be deducted by nearly 400. During the Chinese New Year, an extra month's salary will be given as a year-end bonus.

I work in telephone customer service, and the standard number of connections is 80 per day, which averages out to 6 minutes per call. The more ruthless old employees connect more than 100 calls a day.

(I heard that the online chat customer service is at least 1 to 2, and there have been 1 to 8 when it is busy. The number of calls per day cannot be calculated.) Basically, the calls come in one after another. After you sit down, you rarely have the opportunity to leave your workstation. When you go to the toilet or pour water, your supervisor will help you, and can only cover you for 10 minutes at most.

Just answering the phone is fine, you have to follow up and deal with it, you have to solve the customer's problems!

The customer must give you a satisfactory evaluation, you must have satisfaction, satisfaction is related to salary! So you can't handle so many things, so you have to work overtime voluntarily! Working overtime for one hour a day is commonplace, and it is normal for a novice to work overtime for 2 hours a day to handle orders if he is not skilled.

Unless you are very awesome, you can handle dozens of orders at the same time without any chaos. P.S., there is no overtime pay for this kind of overtime. The most annoying thing is that you often encounter some stupid customers who make unreasonable demands. Generally, you can meet one in 15 calls. This person may be unreasonable with you on the phone for half an hour. I won't go into details.

In general, even if you have a very high volume, 100 calls a day, and the satisfaction is also very beautiful, and you are the best among all customer service, the salary you get (after deducting social security) is just over 3,000.

So, you handled an after-sales service for Liu Qiangdong, and let a customer solve the problem happily and satisfactorily, and Liu Qiangdong only gave you 2 yuan.

The whole process includes taking orders, recording, following up, and returning visits, and it's only 2 yuan! ! !

Unless you can get promoted and transferred away from the front line later, your salary will not improve much.

In short, JD customer service is a dirty job. With such a large workload, this salary is not cost-effective.

Of course, JD will have a full set of training, and it is also very challenging to fight with customers in a civilized manner.

Arguing and bargaining with customers, fighting against hundreds of people every day, I think if you can really do this, you are very capable, and you can find better and easier jobs in other companies.

If you have no work experience or want to improve yourself, you can consider it.