I. Professional Aptitude

1. Which do you prefer, being a leader or being led?

2. What is your least favorite job?

3. What will you do if you fail in this competition? What other jobs are you interested in?

4. Why do you think you will be successful in this position?

II. Professionalism

5. What will you do if you notice that the leader assigns a lot of work to Xiao A and Xiao B, but you have very little work?

6. When you, as a department head, study a problem with the leader, you think your opinion is correct, but it is not adopted after you put it forward. How do you deal with this situation?

7. What will you do if you encounter setbacks in the work of promoting the established goals?

8. You have a lot of important work on hand, and the leader assigns you another task, but you don’t have extra time. How do you deal with this task?

9 1. If you have already made an appointment to have dinner with a friend, and at the same time you receive something that needs to be handled immediately by your superior, what will you do?

10. If you do an excellent job and are appreciated by your leader, but you find that your colleagues are moving away from you, how do you view this matter and what will you do?

11. Some people say that wise people have long ears and short tongues, while others say that people have two ears and one mouth. What do you think of this?

12. Can you talk about your strengths and weaknesses? What are your advantages that make you suitable for your current position?

13. How do you understand the personal charm of a leader?

14. Will you take the initiative to talk to unfamiliar people?

15. Modesty and restraint are Chinese virtues, while modern society emphasizes self-expression. What do you think?

16. What do you think of people's pursuit of fashion?

17. Through which channels do you develop your own work ideas?

18 , You want to visit the German Pavilion at the World Expo, but there are many people queuing up, what will you do?

19. In consideration of job promotion, do you plan to continue your studies?

20. What do you think is your most significant achievement?

21. Among the jobs you have done, what do you think is the most creative?

22. Among high salary, recognition and promotion, which form do you think is the most valuable?

III. Professional Understanding

23. If you are successful in the competition, what are your goals at this stage and in the next stage?

24. You encounter a problem that you are not familiar with during a customer return visit. What will you do?

25. How will you use the information obtained from the monthly customer return visits?

26. What suggestions do you have for improving the professional quality of relevant personnel in the service unit to pay attention to and meet customer needs?

27. What is the significance of good interpersonal relationships to the work of this department?

28 , what would you do if you saw an article criticizing your department in the newspaper of the day?

29. What do you think of the current service or product prices of your unit?

30. What do you think of the business integrity of your unit?

31. Your unit is preparing to commend a group of units and individuals with outstanding business performance. How should they be selected and what conditions should be stipulated?

32. What are the shortcomings of your unit in customer satisfaction assessment?

33. Talk about your work ideas for strengthening publicity efforts for customer satisfaction.

34. What kind of training do you think should be carried out for various types of personnel in this unit?

35. How to cultivate a brand of service or product?

36. How do you guide and manage the personnel related to your business?

37. How do you think our current business achievements are obtained?

38. Which qualifications do you think are the most important for the position you are applying for?

IV. Professional ability

39. As a department head, if you want to organize a business promotion conference, how do you do it?

40. If you encounter a problem with a unit with which you have a good relationship at work and the relevant personnel ask you for mercy, what should you do?

41. Smoking is harmful to health, but the smoking ban regulations of this unit are often poorly enforced. What suggestions do you have?

42. What if someone asks you to do a paid report in the name of a central media?

43. How do you sell shoes to people who never wear shoes at the beach?

44. How do you compare your oral and written skills?

45. How do you become a leader?