Although a 14% after-sales rate may be considered high in the industry, as an enterprise, it should carefully analyze the reasons for its high after-sales rate and take targeted improvement measures.

For example, by improving product design and production links, improving product quality to reduce the after-sales rate; establishing a complete after-sales service system, improving the quality and efficiency of after-sales service, etc. In short, enterprises should be customer-centric, constantly improve and enhance their comprehensive capabilities to improve customer satisfaction and maintain competitiveness.