JD Home is an O2O (online to offline) model that combines offline physical stores with online platforms to provide users with one-stop home life services. Its main operation process is as follows:

1. JD Home platform provides cooperation opportunities for offline stores. Stores can enter the JD Home platform and connect with users by opening online stores.

2. Users can browse, search, and purchase various household living supplies through the JD Home platform, as well as book housekeeping services, repair services and other services.

3. After the store receives the user's order on the platform, it will carry out operations such as product delivery and housekeeping services.

4. After the user confirms receipt of the goods or the housekeeping service has been completed, the store will obtain the corresponding sales revenue.

5. Customers can directly get the corresponding after-sales service and support in a variety of ways, including online and offline.

In short, JD Home provides users with more comprehensive home life services and stores with better sales channels and business opportunities through the combination of online and offline, co-construction and win-win approach. It is a new O2O business model.