Virtual operators are new telecom operators that rely on renting the communication resources of traditional telecom operators to carry out telecom business (networks can also be divided into China Unicom, China Mobile, and China Telecom).

Telecom operators have offline business halls where you can go to handle business, stable and efficient online customer service, and a strong technical team to maintain the operator app.

JD.com's virtual operators can only be solved online, and consumers sometimes don't even know which customer service number they should call.