JD.com store operation involves many aspects, including product management, order processing, customer service, marketing promotion, etc.

Here are some key JD.com store operation knowledge points:

1. Product management: Ensure that product information is accurate, detailed and attractive. This includes product titles, descriptions, pictures and prices. In addition, inventory information should be updated in a timely manner to avoid out-of-stock or out-of-stock phenomena.

2. Order processing: Process customer orders quickly and accurately. This includes confirming orders, shipping, tracking logistics information, and handling return and exchange requests.

3. Customer service: Provide high-quality customer service, including pre-sales consultation, after-sales support and problem solving. You can keep in touch with customers through online chat, phone and email.

4. Marketing promotion: Carry out marketing promotion through various channels and methods to increase store visibility and sales. This may include activities within the JD.com platform (such as coupons, full reduction, etc.), social media marketing, email marketing, etc.

5. Data analysis: Regularly analyze store data to understand customer needs, sales trends and competitive advantages. According to the analysis results, adjust product strategies, marketing strategies and customer service strategies.

6. Store decoration: Optimize store page layout and design to provide a better user experience. This includes product display, page navigation and search functions.

7. Cooperation and supply chain management: Establish a good cooperative relationship with suppliers to ensure the quality and stable supply of goods. At the same time, optimize supply chain management to reduce costs and improve efficiency.

8. Brand building: Establish brand image and reputation through high-quality goods, services and marketing activities. This will help attract more customers and increase customer loyalty.

9. Compliance operation: Comply with JD platform regulations and relevant laws and regulations to ensure the legal and compliant operation of the store.

10. Team building: Build an efficient and collaborative team to support the operation and development of the store. This may include recruiting, training and motivating employees.

In short, the operation of JD stores involves many aspects and requires the comprehensive use of various strategies and techniques. Through continuous learning and practice, you can improve the operating efficiency and performance of your store.