To get a refund, if you are a buyer on the Amazon platform, you can follow the steps below to withdraw the claim and apply for a refund:

1. Log in to your Amazon account: Log in to the Amazon official website with your username and password.

2. Navigate to the "Your Orders" page: Find and click "Your Account" at the top of the page, and then select "Your Orders."

3. Find the relevant order: In the order list, find the order you want to withdraw the claim and apply for a refund.

4. Click "Problem Order": On the order details page, find and click "Problem Order."

5. Withdraw the claim: On the "Problem Order" page, you will see the relevant claim information and operation options. Find and click the "Withdraw Claim" option.

6. Select a refund method: On the withdrawal claim confirmation page, you may see the option to select a refund method. Select the appropriate refund method according to your preference.

7. Confirm and submit the cancellation request: After carefully reading and confirming the relevant information, click the "Submit" or "Confirm" button to submit your cancellation request.

Please note that the specific refund process may vary depending on the order status, purchase method, and seller's policy. If you encounter difficulties or questions during this process, it is recommended that you contact Amazon's customer service department directly, who will provide more detailed help and guidance.