1、shopee可以通过两种方式进行补单:自动补单和手动补单。
2、自动补单是指系统会在发货超时后自动为买家补单,并且卖家不需要进行额外的操作。手动补单则是指卖家需要在订单管理中手动进行操作来为买家补单。
3、除了以上两种方式,shopee还提供客户服务支持,买家可以联系客服进行退款或退货操作。
1. Shopee can make up an order in two ways: automatic and manual.
2. Automatic order means that the system will automatically make up an order for the buyer after the delivery timeout, and the seller does not need to perform additional operations. Manual order means that the seller needs to manually operate in order management to make up an order for the buyer.
3. In addition to the above two methods, Shopee also provides customer service support. Buyers can contact customer service for refunds or returns.
At this time, you need to contact the buyer first to see what the buyer is willing to do.
1. If it is a re-shipment, then give the buyer a link to set up free shipping, set the price to 0.01 yuan or a coupon, let the buyer buy it and then send the goods you missed. (Or do not go to the link and find a third-party freight forwarder to re-ship)
2. If it is a refund, after the goods arrive, let the buyer apply for a refund for the part of the goods you missed.