How can I contact the seller on Amazon instead of the customer service?
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1Person Answer
事实上我不是非常明白你打算联系卖家而不要客服是什么企图。。。自发货（似乎包括FBA也是）在后台订单部分可以直接发送邮件，联系到的就是卖家，亚马逊目前没有即时聊天的工具；而在帮助模块联系到的就是亚马逊客服，正常的问题直接联系两个都会给你回应，FBA产品卖家会要求你转亚马逊官方客服联系的
Professional answer
In fact, I don’t quite understand why you are trying to contact the seller instead of the customer service. . . For self-delivery (seemingly including FBA), you can send an email directly in the backend order section, and the person you contact is the seller. Amazon currently does not have an instant chat tool; and in the help module, you will contact Amazon customer service. For normal issues, you will get a response from both of them. Sellers of FBA products will ask you to contact Amazon’s official customer service
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