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Introduction to Amazon's scenarios?

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使用起来,第一点就是,用Echo产品,dot或者别的,我们是和Alexa互动,所以就要唤醒Alexa,就像“hello,siri”一样,也要先喊一声“Alexa”,然后告诉她你想要什么,她就会帮你做,播放音乐啊叫Uber之类的。

美国还有个笑话是这样的:I have 2 children, one named Alexa and the other named Amazon. Will this present any problems?说的是:我有个孩子叫 Alexa,我该怎么办,每次我在家里叫 Alexa,可能 Echo 都以为在叫它。最牛回答是:那就重命名你孩子的名字加“thing 1”和“thing 2”好了。

很多人关心 Alexa/Echo 的应用场景,比如说除了客厅、家居等典型应用场景外,还有什么其他应用场景?我们觉得不能这样切这个问题,而应该从两个层面理解:

第一,亚马逊不会干涉你的。

举个例子,一个小朋友非常喜欢“太空/宇宙”,那么他家的应用场景其实就会变成“教育”,为什么呢?因为小朋友就会常常问Echo关于太空啊星球一类的问题。所以严格来说:Alexa/Echo 对所有应用场景都是开放的,类似 App Store,相当于是把“探索未知应用场景”任务全扔了出去,交给开放者和用户来一起探索。

第二,但有一个领域是亚马逊自己会重点涉入的,即“购物”。

这涉及 Alexa/Echo 最终目标,也就是让用户可以通过语音购买亚马逊上任何东西。亚马逊设备头 David Limp 透露的,他去年 3 月接受美国媒体采访时说:亚马逊最终希望 Echo 能成为一个全面“购物机”,但还有很长一段路要走。

需要补充的信息是:2014年底亚马逊 第一次发布 Echo 时已有一个与购物目标相关功能层,即允许用户要求 Alexa 添加东西到购物列表;2015 年初,开始允许用户通过语音“重复购买”之前买过的东西;很快,Alexa 又添加了一些让用户能订购之前没订购过物品的能力,但需要用户和亚马逊一起冷静决策相关品牌和变异购买(这个功能有美国 Echo 用户尝试订购成功),这里有一个数据就是:买了 Echo 以后,有Echo 设备的人在Amazon上的消费增长了近10%。

以上答案参考硅发布跨境直播《亚马逊 Alexa 和 Echo 如此成功背后的逻辑链和不为人知的 10 个问题》。

Professional answer

C

跨境电商小不懂

专注于跨境电商行业研究

The first point is that when using Echo products, dot or other products, we interact with Alexa, so we have to wake up Alexa, just like "hello, siri", we also have to shout "Alexa" first, and then tell her what you want, and she will help you do it, play music, call Uber, etc.

There is also a joke in the United States: I have 2 children, one named Alexa and the other named Amazon. Will this present any problems? It says: I have a child named Alexa, what should I do, every time I call Alexa at home, Echo may think I am calling it. The best answer is: then rename your child's name plus "thing 1" and "thing 2".

Many people are concerned about the application scenarios of Alexa/Echo. For example, in addition to typical application scenarios such as living room and home, what other application scenarios are there? We think that this issue cannot be cut in this way, but should be understood from two levels:

First, Amazon will not interfere with you.

For example, if a child likes "space/universe" very much, then the application scenario of his home will actually become "education". Why? Because the child will often ask Echo questions about space and planets. So strictly speaking: Alexa/Echo is open to all application scenarios, similar to the App Store, which is equivalent to throwing away the task of "exploring unknown application scenarios" and leaving it to the developer and the user to explore together.

Second, there is an area that Amazon itself will focus on, that is, "shopping".

This involves the ultimate goal of Alexa/Echo, which is to allow users to buy anything on Amazon by voice. David Limp, head of Amazon devices, revealed that he said in an interview with the US media in March last year: Amazon ultimately hopes that Echo can become a comprehensive "shopping machine", but there is still a long way to go.

The information that needs to be supplemented is: when Amazon first released Echo at the end of 2014, it already had a function layer related to shopping goals, that is, allowing users to ask Alexa to add things to the shopping list; in early 2015, it began to allow users to "re-purchase" previously purchased items through voice; soon, Alexa added some capabilities that allow users to order items that have not been ordered before, but users and Amazon need to calmly decide on related brands and variant purchases (this function has been successfully ordered by American Echo users). Here is a data: after buying Echo, people with Echo devices have increased their consumption on Amazon by nearly 10%.

The above answers refer to the cross-border live broadcast of Silicon Release "The logical chain and 10 unknown issues behind the success of Amazon Alexa and Echo".

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