Shopee orders cannot be loaded due to a variety of reasons, including system problems, account settings, network problems, outdated browser or app versions, account review or restrictions, role permission issues, etc.

System problems: Shopee sellers may encounter system problems, such as being unable to upload product lists or offer promotions, being unable to schedule order pickup/delivery, being unable to print air waybills for scheduled orders (no tracking number displayed), and displaying the wrong date of 1970. These problems usually need to be solved through basic troubleshooting, such as closing and reopening the Shopee app, forcing the app to refresh the background, etc. 1.

Account settings and account status: If the store does not show orders, it may be because the account has not been updated or synchronized with the latest information, or because of system delays or failures. Make sure the Shopee Seller Center has synchronized the latest information, try to log out and log in again, or check whether the network connection is stable. If the order cannot be displayed temporarily due to system updates or server problems, wait for a while and check again, or contact Shopee customer service for help 2.

Browser or app issues: Using an outdated version of the browser or Shopee app may cause display issues. Try clearing your browser cache or updating the app to the latest version2.

Account review or restriction: In rare cases, if Shopee detects any unusual activity, it may temporarily restrict certain features to review the account. Proactively contact Shopee customer service to understand the situation and ensure compliance with all platform policies and regulations2.

Role permission issues: If you are using a merchant account with multiple users, it may be that your account does not have sufficient permissions to view orders. Contact the account master administrator to adjust your permission settings2.

Resolving these issues usually requires contacting Shopee customer service for assistance, ensuring accurate address information is provided, and checking and updating your account settings and application version. If the problem persists, timely communication with Shopee customer service is an effective way to resolve the problem23.