相信许多亚马逊商家都知道,亚马逊平台是要求卖家在10-30天内完成订单发货的,否则就会算作迟发货,一旦店铺迟发货率太高的话,就会导致封店的。
一般来说,如果亚马逊卖家迟发货率高于4%,被封店的可能性就比较大了。
如果亚马逊店铺的迟发货率偏高,那么必要的时候,可以适当的选做一些亚马逊测评,来稳定产品的成交和转化的数据,从而帮助店铺避开风险。也建议商家们可以尝试向亚马逊平台进行申诉来避免封店的风险。
亚马逊商家可以通过给亚马逊平台发送邮件来进行申诉,在邮件中要具体写明是因为什么原因导致的迟发货率过高,比如管理模式混乱、缺货、通过ERP发货、与客户沟通不足等原因。
如果是因为缺货导致的迟发货,那么大家可以先下架自己的产品,这样是可以避免继续被买家投诉,导致迟发货率无法恢复的情况出现。
之后你就要表明自己已经进行了什么操作,之后不会再违规等。具体要怎么做、要怎么提升买家体验等等,都要进行详细的说明。必要的时候,可以适当的选做一些亚马逊测评,来稳定产品的成交和转化的数据,从而帮助店铺避开风险。
接着要针对违规操作写一下自己的反思,内容包括在之前的店铺运营过程中是否存在的不妥的地方,阐述后续会采取什么样有效的解决方法。对于一些违规的相关问题,商家则需要具体阐述行动计划,告知亚马逊平台,你的行动计划和诚意,请求恢复你的店铺销售权限。
I believe that many Amazon merchants know that the Amazon platform requires sellers to complete the delivery of orders within 10-30 days, otherwise it will be counted as late delivery. Once the store's late delivery rate is too high, it will lead to the closure of the store.
Generally speaking, if the Amazon seller's late delivery rate is higher than 4%, the possibility of being closed is relatively large.
If the late delivery rate of an Amazon store is high, then when necessary, you can choose to do some Amazon evaluations appropriately to stabilize the product's transaction and conversion data, so as to help the store avoid risks. It is also recommended that merchants can try to appeal to the Amazon platform to avoid the risk of closing the store.
Amazon merchants can appeal by sending an email to the Amazon platform. In the email, it is necessary to specify the reasons for the high late delivery rate, such as chaotic management mode, out of stock, delivery through ERP, insufficient communication with customers, etc.
If the late delivery is caused by out of stock, then you can remove your products first, so as to avoid continued complaints from buyers and the situation where the late delivery rate cannot be restored.
After that, you need to state what operations you have performed and that you will not violate the rules again. You need to explain in detail what you will do and how to improve the buyer experience. If necessary, you can choose to do some Amazon reviews to stabilize the product's transaction and conversion data, thereby helping the store avoid risks.
Then you need to write your own reflections on the illegal operations, including whether there were any inappropriate aspects in the previous store operations, and explain what effective solutions will be taken in the future. For some issues related to violations, merchants need to explain their action plans in detail, inform the Amazon platform of your action plans and sincerity, and request the restoration of your store sales rights.