If your Amazon identity information does not match, please take the following steps as soon as possible:

1. Confirm identity information: Check whether your Amazon account is registered with your real identity information. Make sure your name, address, phone number and other information are accurate.

2. Update identity information: Log in to your Amazon account, go to the profile settings page, and update your identity information. Make sure that the documents and other information you provide are consistent with the information you used when you registered.

3. Submit a support request: If you cannot solve the problem yourself, you can submit a support request to the Amazon customer service team, explain your situation to them and provide relevant supporting materials. They will assist you in verifying and correcting your identity information.

4. Follow up on the solution: Track your support request to ensure that your problem is resolved. Follow and cooperate with the instructions of the Amazon customer service team, and provide additional information or documents when necessary.

If the above steps cannot solve the problem, you may need to seek professional legal advice or contact the appropriate consumer protection agency for more help and guidance.