取消订单有以下两种情况:
1、订单完成付款后,超过DTS+3天未发货的订单,到库扫描后会被计入迟发货订单率;
2、订单完成付款后,超过DTS+7天仍未到达仓库的订单,被取消后会被计入未完成订单率。
而且延迟率比较高的话,是会扣分的,延迟率不能过百分之二十五,才算得上合格。
There are two situations in which an order is cancelled:
1. After the order is paid, if the order is not shipped for more than DTS+3 days, it will be counted as the late delivery order rate after the warehouse scan;
2. After the order is paid, if the order still does not arrive at the warehouse for more than DTS+7 days, it will be counted as the uncompleted order rate after being cancelled.
And if the delay rate is relatively high, points will be deducted. The delay rate cannot exceed 25% to be considered qualified.