Shopee要求客户取消订单会受到一定的处罚。一方面,Shopee在取消订单的时候需要承担一定的成本和损失,例如物流费用、商家库存成本等。另一方面,Shopee也需要维护平台的规则和秩序,防止恶意用户滥用取消订单机制影响其他用户的购物体验。具体而言,如果客户取消订单的次数较多,Shopee会限制其账号的取消订单权限,导致其在以后购物时不能随意取消订单,同时也会影响其信用评级和平台积分等。因此,顾客在下单时需谨慎考虑,避免随意取消订单,对平台和商家造成不必要的损失。
Shopee will impose certain penalties if it asks customers to cancel orders. On the one hand, Shopee needs to bear certain costs and losses when canceling orders, such as logistics costs, merchant inventory costs, etc. On the other hand, Shopee also needs to maintain the rules and order of the platform to prevent malicious users from abusing the order cancellation mechanism and affecting the shopping experience of other users. Specifically, if a customer cancels an order many times, Shopee will limit the order cancellation permission of his account, resulting in the customer being unable to cancel orders at will in future shopping, which will also affect his credit rating and platform points, etc. Therefore, customers need to consider carefully when placing an order to avoid canceling orders at will, causing unnecessary losses to the platform and merchants.
The number of completed orders has a certain score. If an order is cancelled, it will lead to a deduction of points, which will also affect the ranking and exposure of the store.
The order incomplete rate, this means that after the customer places an order, it is not processed in time, resulting in order failure. For example, a certain product has a serious refund, and the order is cancelled due to failure to ship on time. If the completion rate of an order is too high, the Shopee platform will deduct points from your store. If the total order is >= 50 in the past 30 days, the order incomplete rate must be lower than 5%. If it is higher than the standard, 1 point will be given according to the standard of the seller scoring system.
As long as the customer agrees to cancel and applies, the platform will not punish you