1. The buyer submits a "return application";

2. The seller checks the return application and the reason for the return in "Order"-"Manage Returns" on the seller platform;

3. The seller handles the return application in "Order"-"Manage Returns" on the seller platform according to the "Amazon Product Return Policy";

4. If the application is closed, Amazon will send an email notification to the buyer, which includes the reason why the seller closed the application;

5. If the return application is approved, the system will send the seller's return address to the buyer by email, and the seller is waiting for the buyer to return the goods;

6. The seller receives the return and operates the order refund on the "Manage Returns" or "Manage Orders" page