When we do something, we can only do better after we are familiar with the rules. Today we will learn about the rules of the shopee operation platform. The rating of the store can be said to be the facade of our store. For buyers, our store rating is their intuitive feeling about us, which directly affects the buyer's trust in our store. If the store rating is not high, even if he is interested in our products, he will consider whether to place an order in our store. This directly affects our conversion rate and order volume, which will undoubtedly make our store worse and worse. The content of the store rating is mainly evaluated from the following points:

1. Store/product rating: the seller's rating of our store.

2. Chat reply rate: the frequency of the seller's reply to the buyer on the chat, the latest is 24 hours, but it is best to chat for two or three hours.

3. Logistics rating: the seller's logistics rating of how long it takes to deliver the product after purchasing it.

4. Late delivery rate: the time when the order is sent exceeds the number of days we set in the store to promise to send.

5. Order incomplete rate: Due to our own out-of-stock and logistics problems, as well as seller returns and other reasons, our orders were not successfully completed. Among the ratings of these five stores, we need to focus on two:

1. Our store rating and chat response rate: Buyers can directly see these two items in our store, so we value every customer when chatting, put customers first, and the response rate should be above 90%.

2. Delayed delivery and order incomplete rate have a greater impact on the store. If we encounter such a situation, we need to pay attention to improvement, speed up our delivery, update inventory in time, and improve our store rating.

I wish all Shopee sellers can sell well and earn their own profits.