What to do if your shop is frozen in Thailand?
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1Person Answer
1、如果店铺没有收到虾皮的邮件通知，可以即时写信给虾皮客服人员，表达清楚咨询问题，客服会在24小时内回复您2、如果店铺违规的情况还允许申诉的话，要在30天之内完成申诉工作，过期了将永久没办法申请解封（除了系统通知只冻结一个月外，其他要申诉解封 基本都是需要店铺注册信息 身份证 证件要验证）。
Professional answer
1. If the shop does not receive an email notification from Shopee, you can write to Shopee customer service immediately and express your inquiry clearly. Customer service will reply to you within 24 hours. 2. If the shop is still allowed to appeal due to violations, the appeal must be completed within 30 days. If it expires, it will be impossible to apply for unblocking forever (except for the system notification that the freeze is only for one month, other appeals for unblocking basically require store registration information, ID card and documents to be verified).
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