The processing method for generated orders is as follows:

1. Orders from affected areas that the seller has not yet sent

Shopee platform will cancel these orders uniformly and exempt the uncompleted order rate penalty points caused by canceling the orders.

2. Orders that the seller has already sent but have not yet arrived at the Shopee transshipment warehouse

The packages of orders from affected areas that have not arrived at the Shopee transshipment warehouse will be intercepted by the warehouse and the intercepted packages will be returned to you. Shopee platform will cancel these orders uniformly and exempt the uncompleted order rate penalty points caused by canceling the orders.

3. Orders that the seller has already sent and have arrived at the Shopee transshipment warehouse

Order packages that have arrived at the Shopee transshipment warehouse will be delivered to the Philippines normally. Local logistics will try to deliver or require buyers to pick up the packages at the local pickup point. If the delivery/pickup fails, the package will be handled according to the international return process in the logistics manual. The unsuccessful delivery of the package will not be counted in the uncompleted order rate penalty points.