Shopee is an e-commerce platform. If you encounter problems when purchasing goods, such as damaged goods, quality problems, wrong goods, etc., you can try to apply for a claim.

Here are the general steps to apply for a claim on Shopee:

1. Contact the seller: First, you should communicate with the seller to see if they are willing to solve the problem. In the chat interface, you can explain the problem to the seller and provide photos or videos as evidence.

2. Apply for a refund: If the seller agrees to a refund, you can apply for a refund on the order details page. In the "Apply for a refund" section, select the reason for the refund and submit the application. The seller has 7 days to process your application.

3. Apply for after-sales service: If the seller does not agree to a refund or does not respond, you can apply for after-sales service on the order details page. In the "Apply for after-sales service" section, select the reason for the after-sales service and submit the application. The Shopee platform will intervene to process your application.

4. Provide evidence: When applying for a claim, you need to provide sufficient evidence, such as product photos, videos, chat records, etc., to prove that your problem is real.

5. Wait for processing: Shopee platform will review your application after receiving it. If the review is passed, your funds will be returned to your account. If the review is not passed, you can contact Shopee customer service for further assistance.

Please note that different countries and regions may have different claims procedures and regulations. When applying for a claim, please make sure you follow local laws and regulations and Shopee's policies.