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Appeal process for Amazon store being blocked for selling fakes?

| 1Person Answer

1、被封账号后最清楚原因的是你自己。无外乎以下几点:

糟糕的账户表现(您账户的客户指标 order defect rate, cancellation rate, late shipment

rate 等等一些指标没达到亚马逊的要求)。

违反亚马逊的销售政策 (卖仿货,卖假货,产品上传严重违规无视平台要求,同站点多账

户运营被关联时一个账户销售权限被移除其他的账户跟着出问题)。

销售平台明令禁售的产品。

除了亚马逊系统有时候的抽风导致的误伤外,关闭账户销售权限都是有原因的,所以不要一

脸无辜的再去质问你的招商经理为什么关你账户。

写申诉之前一定要搞清楚它们之间的区别!

2、亚马逊算法既会抓现行也会翻旧账。

从它著名的企业文化中总结出来的飞轮理论可以看出,任何导致客户不满意的体验都可以是

处罚卖家的原因。

3、邮件申诉内容要真诚客观,三段结构,包括找出问题、制定行动计划和预防措施

认错的态度非常重要,卖家在使用书面的语言表达时,不要带有个人发泄私愤情绪。

找到帐户被封的直接原因,并对原因进行分析,详剖导致客户不满的因素,尽可能提供细节

和准确的数据,与账户被封无关的原因不要提及。

卖家要制定一个有效的改进方案,确保以后不会出现类似的事情。这个方案要尽可能的详细,

也要有针对性和可操作性,不要随意套用模板。

卖家也要提到对帐户解冻的期盼,并且写出相应的店铺发展计划。

语言表达拒绝中国式英语,符合邮件官方语言表达习惯,不能让亚马逊认为你是一个语言关

都没有过的卖家,那样它更有理由相信即使给你解冻账号你也做不好亚马逊。

Professional answer

C

电商网罗

播报每天的电商信息

1. You are the one who knows the reason best after your account is blocked. It is nothing more than the following points:

Poor account performance (your account's customer indicators, order defect rate, cancellation rate, late shipment

rate and other indicators do not meet Amazon's requirements).

Violation of Amazon's sales policy (selling counterfeit goods, selling fake goods, seriously violating product uploads and ignoring platform requirements, when multiple accounts on the same site are linked, one account's sales authority is removed and other accounts have problems).

Selling products that the platform explicitly prohibits from selling.

In addition to the occasional accidental injury caused by the Amazon system, there are reasons for closing the account's sales authority, so don't ask your investment manager why your account is closed with an innocent face.

Be sure to understand the difference between them before writing an appeal!

2. Amazon's algorithm will catch the current and dig up the past.

From the flywheel theory summarized from its famous corporate culture, it can be seen that any experience that leads to customer dissatisfaction can be a reason for punishing sellers.

3. The content of the email complaint should be sincere and objective, with a three-paragraph structure, including finding out the problem, formulating an action plan and preventive measures

The attitude of admitting mistakes is very important. When sellers use written language, they should not express personal anger.

Find the direct cause of the account being blocked, analyze the cause, and analyze the factors that lead to customer dissatisfaction in detail. Provide details

and accurate data as much as possible, and do not mention reasons unrelated to the account being blocked.

Sellers should develop an effective improvement plan to ensure that similar things will not happen in the future. This plan should be as detailed as possible, and it should also be targeted and operational. Do not apply templates at will.

Sellers should also mention their expectations for account unfreezing and write corresponding store development plans.

The language expression should not be Chinese-style English, and should conform to the official language expression habits of emails. You cannot let Amazon think that you are a seller who has not passed the language barrier. Otherwise, it will have more reason to believe that you will not be able to do well on Amazon even if your account is unfrozen.

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