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How to email Amazon's performance team?

| 1Person Answer

要给亚马逊的绩效团队发邮件,您可以使用以下邮箱地址:

- **亚马逊绩效团队邮箱**:seller-performance@amazon.com 或 seller-performance-policy@amazon.com。

- **亚马逊付款调查邮箱**:payments-investigate@amazon.in。

在撰写邮件时,请确保遵循以下几点建议:

- **主题清晰**:邮件的主题行应简洁明了,说明您联系绩效团队的原因。

- **专业礼貌**:在邮件正文中,使用专业的语言和礼貌的称呼,即使是在解决问题时也要保持冷静和专业。

- **详细描述问题**:提供关于您遇到问题的详细信息,包括相关的时间、订单号、问题描述等,以便团队能够快速定位并处理问题。

- **期望的解决方案**:明确指出您希望如何解决这个问题,比如恢复账号、退款申请等。

- **附件证据**:如果有必要,附上相关的证据文件,如订单截图、交易记录等,以支持您的说明。

总的来说,在发送邮件之前,请检查是否有错别字或语法错误,并确保提供了所有必要的信息,以便绩效团队能够高效地处理您的请求。同时,由于可能存在时差,耐心等待回复也是必要的。

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To email Amazon's performance team, you can use the following email addresses:

- **Amazon Performance Team Email**: seller-performance@amazon.com or seller-performance-policy@amazon.com.

- **Amazon Payment Investigation Email**: payments-investigate@amazon.in.

When writing your email, make sure to follow these tips:

- **Clear Subject**: The subject line of the email should be concise and clear, stating the reason why you are contacting the performance team.

- **Professional and Polite**: In the body of the email, use professional language and polite salutations, and remain calm and professional even when solving problems.

- **Detailed Description of the Problem**: Provide detailed information about the problem you encountered, including the relevant time, order number, problem description, etc., so that the team can quickly locate and handle the problem.

- **Expected Solution**: Clearly indicate how you would like to solve the problem, such as account recovery, refund application, etc.

- **Attachment evidence**: If necessary, attach relevant evidence documents, such as order screenshots, transaction records, etc. to support your explanation.

In general, before sending an email, please check for typos or grammatical errors, and make sure that all necessary information is provided so that the performance team can process your request efficiently. At the same time, due to possible time differences, it is also necessary to wait patiently for a reply.

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