Orders,

If the buyer made a mistake or didn’t like the product for personal reasons, he/she can agree to the return application in the backend, and Amazon will automatically generate a return code for the buyer. In this case, the buyer needs to mail the product by himself/herself, and the buyer is responsible for the product.

If it is a quality issue, or the seller’s inappropriate description caused a misunderstanding, you can only provide a prepaid label for the buyer to return the product, and you will have to bear the shipping cost.

The second type is FBA orders,

Whether it is a quality issue or a simple dislike for the product, the return or exchange behavior does not require you to bear the shipping cost.