There are usually three situations for returns:

1. After placing an order on Amazon in the United States, the forwarding company has not received the goods yet, and you need to return the goods at this time;

2. The forwarding company has received the package sent by Amazon in the United States, but has not yet sent it back to China, and you need to return the goods at this time;

3. After signing for the package sent by Amazon in China, you need to return the goods. The first process of Amazon's return in the United States is the most convenient. After Amazon ships the goods, the package is on the way. At this time, you can directly contact Amazon's online customer service to apply for a return or cancel the order. Amazon's online customer service is very good. It doesn't matter if you don't understand English. Just use Google Translate.

The second one should be the most commonly used, that is, the forwarding company has received the goods, but has not yet sent them back to China. At this time, you may need to return the goods.

After confirming that you want to return the goods, please contact the forwarding customer service in time to help you return the goods from Amazon (the forwarding company may charge a fee).

1. First, log in to the US Amazon website www.amazon.com/, click YourAccount in the upper right corner, and then click ReturnorReplaceItems2. Next, select the first "NewReturns"

3. The most recent orders are displayed below, and click the order that needs to be returned on the right.

4. Next, there are two options here, 1 is to return the goods, and the money will be refunded to the credit card used for payment.

2 is to replace the goods. Some products cannot be replaced, so there is only the option of returning them.

5. Here are the ways to return the package, three methods: UPS Drop-off: send it to a UPS outlet yourself;

UPS Pick-up: UPS picks up the item at your door, and the return is caused by your own reasons, and the cost is $6, which will be deducted from the refund; SelfRreturning: send it to the post office by yourself, and pay for it yourself.

6. The next step is a very important step. You need to put Amazon's authorization barcode on the return package.

After receiving the barcode, it is recommended to save the file as a PDF document and then send it to the forwarding company. Click print7 in the upper right corner of the webpage, then save the file as, select PDF document, and transfer the file to the customer service of the forwarding company.

There is a time on the barcode, and the package must be sent back to Amazon within this time. The default is 30 days, which is generally no problem.

8. Finally, the system reminds you to complete.

9. At this time, the mailbox will also receive an email sent by Amazon in the United States. You can track the returned package information and refund information in the link provided in the email.

10. When Amazon receives the returned package, it will process the refund information within 2 working days. As a reminder, the US time is more than 10 hours later than the Chinese time. If you don’t find the barcode label when returning goods from Amazon in the United States, you can click help-----countactus----Chat in the lower right corner of the Amazon homepage to communicate with Amazon’s customer service online, and the barcode link will be sent to you. It doesn’t matter if you don’t know English, you can use Google Translate.

People understand the general meaning.

By the way, there is one last possibility, which is that you receive a package from Amazon, but the product is broken.

If it is a small item, it is not cost-effective to return it to the United States, after all, the shipping cost is too high.

If it is a notebook or some valuable item, it is recommended to click on the help-----countactus----Chat in the lower right corner of the Amazon homepage to communicate with Amazon's customer service online.

According to the experience of some netizens, Amazon will give you some discounts for small problems, such as gift cards. For big problems, just negotiate to solve them.