If the buyer buys the wrong product or doesn't like it for personal reasons, he can agree to the return application in the background, and Amazon will automatically generate a return code for the buyer. In this case, the buyer needs to mail it by himself, and the product is borne by the buyer.

If it is a quality problem, or the seller's inappropriate description causes a misunderstanding, you can only provide a prepaid label for the buyer to return the product, and you will have to bear the shipping cost.

The second type is FBA orders.

Whether it is a quality problem or a return or exchange caused by simple dislike, the shipping cost does not need to be borne by you.

However, after the buyer refunds, Amazon will charge you a refund management fee for this order. If you refund a single item in an order, Amazon will withhold a refund management fee of up to $5. If you refund two different items in an order, Amazon will retain a refund management fee of up to $5 for each item, with a total amount of up to $10. Because the formula is calculated for each item refunded, when you refund multiple items of the same item, Amazon retains a refund administration fee of no more than $5 for each item refunded.