First of all, one situation is when the buyer has not received the goods and an FBA return is generated. What should I do? As a seller, if your goods have not been officially shipped after the buyer places an order, you can refund the full amount and cancel the shipment; but if it has been shipped, intercept it as soon as possible if you can. If you really can't intercept it, tell the buyer that the product has been shipped. It is recommended to wait until you receive the goods and see the product before deciding whether to return it. Of course, some buyers are more difficult to serve and insist that you handle the return now. In this case, you can negotiate with the buyer on how to deal with the refund part based on the cost of the product. If it is a low-priced product, refund the buyer and ask him to leave a review; if it is a high-priced product, it is recommended to follow the normal process and let the buyer refuse to receive the goods and return them to the original warehouse. Then, there is another situation when the buyer has received the goods and then applies for a return. If the buyer has received the goods, the return caused by the FBA order will be returned to the FBA warehouse and FBA will handle it. If the returned goods are not damaged, they can be re-labeled and sold again. If they are damaged and cannot be sold again, Amazon can destroy them or ship them back to China. Of course, in order to properly handle the Amazon FBA return problem, you need to keep track of FBA return status in real time. Then, you can use the Cool Bird FBA Assistant to query the customer return status of each site's FBA warehouse, set the first-time reminder, so that you can understand the return progress in real time, accurately grasp the status of FBA return products, and track and manage returned goods in one stop. Avoid inventory management problems caused by returns and exchanges. In addition, the Cool Bird FBA Assistant can also remind sellers whether they need to replenish stocks through multi-dimensional data analysis such as the seller's stocking days, FBA arrival days, expected supply days, sales volume, etc., and easily create a warehousing plan. Intelligent inventory replenishment will keep you out of stock. Sellers who are still worried about FBA inventory management and FBA replenishment returns.