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If a customer returns an FBA order on Amazon, will the seller still be charged?

| 1Person Answer

这是一个亚马逊FBA退货费用的大致情况,

亚马逊上的FBA订单如果客户要求退货,一般的品类卖家是无需再付另外的费用了 (FBA工作人员免费上门取退货件)

但是不包含以下这5个类目

Apparel

Watches

Jewelry

Shoes, Handbags & Sunglasses

Luggage

也就是说

如果您被客户要求退货的产品是属于这5个类目中的一个,那么退货时候亚马逊还需要收取卖家一个退货费用,这个退货费用就跟这个产品当时的 (Order Handling + Pick & Pack + Weight Handling)一样。

举例说明

客户花了20美金买了一个我店铺的FBA产品(卖家实际得不到20美金,因为亚马逊要扣除卖家成交费和FBA费用),刚好这个产品属于Luggage类目(5个类目中的一个),那么如果客户如果想针对这个FBA产品退货的话,FBA会将20美金退还给客户,然后派FBA工作人员去客户家上门取退货件,把这个退货重新送回到FBA仓库,这个过程FBA要收取卖家额外的退货费用(如果退货是因为FBA自己的丢包或者派送过程中损坏这个费用不会被收取):

Shipping Weight1.00 lb.(假定这个产品是1磅一下)

Order Handling$1.00

Pick & Pack$1.02

Weight Handling$0.55

Total$2.57

除了收取额外的这个2.57美金的退货费,FBA还会收取一个小额的Refund Administration Fee. 但是一个小小的好消息是一旦涉及退货,FBA还是会把这个订单之前收取卖家的成交费退回给卖家。

即便如此

也要请大家重视FBA的产品质量问题(特别是当这个FBA产品属于那5个大类的时候),因为一旦发生FBA退货,卖家真的很不划算订单本来的利润赚不到也就算了,里里外外还要赔好几美金!

FBA退货的规则有点复杂,虽然以上内容都讲的很清楚,但是相信大家看完可能还是一头雾水,那么现在您找几个FBA退货的订单,在REPORTS - PAYMENT - TRANSACTION VIEW 里面搜索到该订单查看下扣费详情(点击金额会进入收费详细数据页面),自己算一算就会慢慢清楚这些规则。

Professional answer

C

调皮电商

关注:电商零售·营销·产业互联网,用顽皮的态度,呈现新鲜的视角,我们永远是你科技商业资讯的一道美味大餐! 在枯燥的商业世界里,皮一下,很开心!

This is a rough outline of the Amazon FBA return fee.

If a customer requests a return for an FBA order on Amazon, sellers of general categories do not need to pay additional fees (FBA staff will pick up the returned items for free)

But the following 5 categories are not included

Apparel

Watches

Jewelry

Shoes, Handbags & Sunglasses

Luggage

That is to say

If the product that the customer requests to return belongs to one of these 5 categories, then Amazon will still charge the seller a return fee when returning the product. This return fee is the same as the (Order Handling + Pick & Pack + Weight Handling) of this product at that time.

For example

A customer spent $20 to buy an FBA product from my store (the seller does not actually get $20 because Amazon has to deduct the seller's transaction fee and FBA fees). This product happens to belong to the Luggage category (one of the five categories). If the customer wants to return this FBA product, FBA will refund the $20 to the customer and then send FBA staff to the customer's home to pick up the return item and send the return item back to the FBA warehouse. During this process, FBA will charge the seller an additional return fee (if the return is due to FBA's own loss of the package or damage during delivery, this fee will not be charged):

Shipping Weight1.00 lb. (assuming this product is less than 1 pound)

Order Handling$1.00

Pick & Pack$1.02

Weight Handling$0.55

Total$2.57

In addition to the additional $2.57 return fee, FBA will also charge a small Refund Administration Fee. But the good news is that once a return is involved, FBA will still return the transaction fee previously charged to the seller.

Even so

Please pay attention to the product quality of FBA (especially when the FBA product belongs to the 5 major categories), because once an FBA return occurs, it is really not cost-effective for the seller to not only lose the original profit of the order, but also lose several dollars in total!

The rules of FBA returns are a bit complicated. Although the above content is very clear, I believe that everyone may still be confused after reading it. Now find a few FBA return orders, search for the order in REPORTS - PAYMENT - TRANSACTION VIEW to view the deduction details (click the amount to enter the detailed charging data page), and you will gradually understand these rules by calculating by yourself.

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