What does Amazon's customer evaluation system include?
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1Person Answer
包括reviews和feedback，reviews是关于产品的评价，feedback是关于服务的评价亚马逊为了约束卖家在平台销售过程中提供优质的产品和服务，制订了两套评价体系来对卖家的产品和服务进行衡量。
不得卖家松懈，必须努力做好服务，让客户满意，减少收到低分Feedback，维持账号的良好表现，才能保证自己在亚马逊平台上的长期经营。
Professional answer
It includes reviews and feedback. Reviews are about product evaluations, and feedback is about service evaluations. In order to constrain sellers to provide high-quality products and services during the platform sales process, Amazon has developed two evaluation systems to measure sellers' products and services.
Sellers must not relax, and must work hard to provide good services, satisfy customers, reduce the number of low-scoring feedbacks, and maintain good account performance in order to ensure their long-term operation on the Amazon platform.
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