What should Amazon do if it receives a complaint about intellectual property rights?

1. Find out the reason for the infringement

If the specific reason for the infringement is not mentioned in the intellectual property complaint letter on the Amazon platform, the right medicine should be prescribed according to different situations.

2. Remove the infringing products in a timely manner

3. Contact the complainant for reconciliation

If the Amazon infringement complainant is not the right owner or legal agent, their infringement claim is invalid. It is easy to find out whether the other party is the right owner or legal agent.

According to the claim rules of the Digital Millennium Copyright Act (DMCA) and the requirements of Amazon policy, you can contact the NoticeDispute group and request them to provide this information, but show that your intention is sincere.

When legal agents file complaints, it is not good for them to give up the lawsuit, but copyright owners are often more willing to cooperate. Therefore, before you write to the lawyer, check who is the copyright owner.

When the complainant agrees to withdraw the appeal, you need to make sure that the address of the letter they sent to Amazon is the same as the complaint address. If Amazon does not send you a notice by default, you should try to get confirmation from the NoticeDispute team.

4. Many companies falsely accuse Amazon sellers of infringing accounts.

If this happens, sellers need to remind the complainant that it is their responsibility to prove the existence of infringement. For example, for patent infringement, there is an "All Elements Rule" that requires that each claim limitation must be proved by the plaintiff alleging infringement.

If the company claiming infringement cannot prove that the seller has met all the requirements to prove infringement, then the seller has not infringed. Once the infringement claim is determined to be unfounded, the complainant will usually agree to withdraw the complaint.

From the current point of view, if the evidence of non-infringement appeal is relatively clear, the Amazon performance team will still support the seller's appeal and withdraw the complaint.

However, if the complaining party has entrusted a local law firm and adopted a pre-litigation injunction, then Amazon officially requires that the complaining party can only provide the complaint with a letter of withdrawal.

If you really infringe, you must apologize to the other party as soon as possible, obtain the other party's understanding, and then remove the infringing products as soon as possible. If it is a misjudgment by the Amazon platform, then sellers must file a complaint.