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What to do if you forget your Amazon password?

| 2Person Answer

一、登录页面进行修改密码

1. 进入亚马逊的登录页面,点击“忘记密码”;

2. 填写注册邮箱,选择登录方式,再选择设置新密码或临时代码进行登录;

3. 后续官方会发送验证码到用户的邮箱,卖家再进行输入验证码,选择临时代码登录,通常则不会出现设置新密码。

除通过邮箱进行密码找回,也可以尝试通过手机号码进行密码找回。但其中一步是需要输入用户名方可登录。

关于与账户关联的用户名,需要注意以下事项:

l 若使用微信注册,则选择输入注册时的微信名称即可;

l 输入的用户名必须是目前亚马逊的账户名称,否则无法登录或设置密码;

l 24小时内仅有3次输入机会,若3次错误,则被锁定无法修改密码,需24小时后方可尝试。

二、联络官方客服进行密码修改

如果对于以上步骤觉得较为复杂的卖家,可以选择直接和亚马逊客服进行联络,选择密码修改。向亚马逊客服进行致电,告诉工作人员忘记密码,客服便会要求提供注册邮箱或相关信息,当提供后会发送邮件至邮箱,选择邮件内的URL修改密码即可。当然,也可以选择向客户经理求助,帮助修改账号密码。

此外,对于亚马逊app端的密码修改,操作步骤与PC端相差无几,以下操作可供参考:

1. 若账号默认登录,点击“我的”,选择“账户设置”,再点击“更改账号设置”;

2. 显示需要输入密码,点击“忘记密码”,跳转到重置密码的页面;

3. 选择邮箱或手机号码进行验证。

故此,忘记亚马逊账号密码也无需紧张,按照正确方法进行操作,就可以重新设置。

Professional answer

C

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1. Change password on the login page

1. Enter Amazon's login page and click "Forgot password";

2. Fill in the registered email address, select the login method, and then choose to set a new password or a temporary code to log in;

3. The official will send a verification code to the user's email address later. The seller will then enter the verification code and choose to log in with a temporary code. Usually, there will be no setting of a new password.

In addition to retrieving the password through the email address, you can also try to retrieve the password through the mobile phone number. But one of the steps is to enter the user name before logging in.

Regarding the user name associated with the account, you need to pay attention to the following matters:

l If you use WeChat to register, just enter the WeChat name when registering;

l The entered user name must be the current Amazon account name, otherwise you will not be able to log in or set the password;

l There are only 3 opportunities to enter within 24 hours. If you make 3 mistakes, you will be locked and unable to change the password. You can try again after 24 hours.

2. Contact the official customer service to change the password

If the seller finds the above steps more complicated, he can choose to contact Amazon customer service directly and choose to change the password. Call Amazon customer service and tell the staff that you forgot your password. The customer service will ask you to provide the registered email address or related information. After providing it, an email will be sent to the email address. Select the URL in the email to change the password. Of course, you can also choose to ask the account manager for help to change the account password.

In addition, for the password change on the Amazon app, the operation steps are almost the same as those on the PC. The following operations can be used for reference:

1. If the account is logged in by default, click "My", select "Account Settings", and then click "Change Account Settings";

2. If it shows that you need to enter the password, click "Forgot Password" to jump to the password reset page;

3. Select an email address or mobile phone number for verification.

Therefore, there is no need to worry if you forget your Amazon account password. Follow the correct method to reset it.

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Reset password by email address:

Click Forgot password.

Enter the email address you used when registering and a string of letters and numbers (usually "CAPTCHA"). If you have difficulty recognizing the characters, please contact us.

After clicking [Continue], we will send you a secure link. You only need to log in to your registered email and click the link to recreate a new password.

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