(1) Explain what problems have occurred with the account? The information provided must be related to the reason for this suspension.

(2) What actions have you taken to solve the above problems? There must be practical measures, such as installing an automatic fault prevention device on the equipment to prevent problems from occurring again.

(3) What have you done to prevent these problems from occurring again?

3. Specific steps for filling out the Amazon action book:

(1) Fill in "What is the root cause of the problem" and tell Amazon that I now know what is wrong with my product.

(2) "What measures will you take to solve the problem?" For example, the reason for the buyer's complaint is "the goods are not the same as the picture", and the product size is wrong. Then we can write that due to our negligence, the size information on the listing page was filled in incorrectly, resulting in the buyer receiving a product that was too small or too large and was complained about. We have modified the listing content and the information is now correct.

(3) "What measures will you take to avoid future problems?" Since the problem has been solved in the second step, in the third step you can fill in that you will strengthen the company's management and add an audit process to the content review to ensure that there will be no more problems with incorrect sizes, etc.

After submission, Amazon will generally respond within 12 hours.

4. Things to note when writing an Amazon action letter:

(1) Avoid using symbols and numbers

(2) Keep it clear and concise

(3) Provide explanations for all issues

(4) Include supporting evidence for all products

(5) Highlight areas in your supporting documents