There is a contact us on the right, click it

You will be asked to log in, log in with the account you used when registering your kindle

Select the project you want to consult (here we take [Kindle is broken] as an example)

(1) Select the consulting project, about the problem of kindle

(2) Select the specific problem category, at the beginning there will only be the first row of options, after you select it, there will be sub-level options.

Three communication methods, from left to right are email, phone and online chat (online chat is more recommended, phone conversation requires a higher level of English, email communication is slower)

Press start chatting, and you can start an online chat with the customer service.