一般来说,你的帐户如果被投诉卖假货,轻则listing被移除,不幸运的话,账号直接被暂停,资金也被冻结。很多情况下,可能只是质量或者说是物流原因导致的,并不是真的销售了假货,如果你是被冤枉的,也有一些办法挽救你的亚马逊店铺。
1、查看亚马逊账号
找出哪些因素可能导致店铺被封,我们需要了解最近账户的活动,并了解亚马逊如何检测卖家行为。
亚马逊会监测那些行为呢?
1•查看产品评论,卖家反馈;
2• 过滤买家提交的A-Z claim,寻找敏感词;
3• 扫描卖家网站政策、产品描述、产品标题等其他关键信息;
4• 检查消费者联系卖家的原因
需要注意:避免一些容易引起亚马逊算法注意的敏感词汇。
2、查看买家投诉
3、了解平台相关条规和反假货政策
Generally speaking, if your account is reported for selling fakes, the listing will be removed at best. If you are unlucky, the account will be directly suspended and the funds will be frozen. In many cases, it may be caused by quality or logistics reasons, not the real sale of fakes. If you are wronged, there are some ways to save your Amazon store.
1. Check Amazon account
To find out what factors may cause the store to be blocked, we need to understand the recent account activities and understand how Amazon detects seller behavior.
What behaviors will Amazon monitor?
1• Check product reviews and seller feedback;
2• Filter A-Z claims submitted by buyers to find sensitive words;
3• Scan seller website policies, product descriptions, product titles and other key information;
4• Check the reason why consumers contact sellers
Note: Avoid some sensitive words that easily attract the attention of Amazon algorithms.
2. Check buyer complaints
3. Understand the platform's relevant regulations and anti-counterfeit policies